Reporting Issues & Scams

If you encounter security issues, scams, or malicious add-ons in the Stremio ecosystem, reporting them helps protect the entire community. This guide shows you how and where to report problems.

What to Report

Security Issues

Report these immediately:

• Malicious add-ons stealing data or credentials
• Account compromises or unauthorized access
• Phishing attempts impersonating Stremio
• Malware distribution through add-ons or links
• Security vulnerabilities in Stremio itself

Scams and Fraud

Report fraudulent activities:

• Fake premium services asking for payment
• Credential harvesting schemes
• Fake support scams requesting access
• Misleading advertising about Stremio features
• Impersonation of official Stremio accounts

Problematic Add-ons

Report add-ons that:

• Display excessive or malicious ads
• Redirect to suspicious websites
• Request inappropriate permissions
• Harvest personal information
• Violate Stremio’s policies

Where to Report

Official Stremio Support

For critical security issues and account problems:

Stremio Help Center:

• Website: stremio.com/help
• Purpose: Official support for account, security, and app issues
• Response Time: Usually within 24-48 hours

Email Support:

• Contact: Check the help center for current email
• Use for: Security vulnerabilities, account issues, legal concerns
• Include: Detailed description, screenshots, evidence

⚠️ Warning

Never share your password or API keys in support tickets. Official support will never ask for this information.

Community Channels

For add-on issues and community warnings:

Reddit - r/StremioAddons:

• URL: reddit.com/r/StremioAddons
• Purpose: Report suspicious add-ons, warn community, get help
• Audience: Active community of users and developers
• Response: Often immediate community feedback

How to post:

Steps

1. Create a descriptive title (e.g., “WARNING: [Add-on Name] appears malicious”)
2. Include details:
   • Add-on name and source
   • What happened
   • Evidence (screenshots, logs)
   • Your device/platform
3. Tag with appropriate flair
4. Follow community guidelines

Stremio Discord:

• Join: Check r/StremioAddons for invite link
• Purpose: Real-time community support
• Channels: Look for #support or #security channels

Add-on Developers

For issues with specific add-ons:

GitHub Issues:

Steps

1. Find the add-on’s GitHub repository
2. Navigate to the “Issues” tab
3. Check if issue already reported
4. Create new issue with:
   • Clear title
   • Steps to reproduce
   • Expected vs. actual behavior
   • Screenshots or logs
   • Your environment (device, OS, Stremio version)

Developer Contact:

• Check add-on description for contact info
• Look for developer on Reddit or Discord
• Use GitHub discussions or issues

💡 Tip

Be respectful when reporting to developers. Most are volunteers maintaining add-ons in their free time.

How to Document Issues

Information to Collect

For Add-on Issues:

• Add-on name and installation URL
• Version number (if available)
• Date/time issue occurred
• Exact steps to reproduce
• Screenshots or screen recordings
• Error messages (if any)
• Your device and OS
• Stremio version

For Security Issues:

• Type of issue (malware, phishing, data theft, etc.)
• How you discovered it
• Evidence (screenshots, URLs, network logs)
• Impact (what was affected)
• Timeline of events

For Scams:

• Source of scam (website, email, message)
• Claims being made
• Screenshots of communication
• URLs or contact information
• Any money or information provided

Taking Effective Screenshots

Steps

1. Capture the issue:

   • Show the problem clearly
   • Include relevant UI elements
   • Capture error messages completely

2. Annotate if needed:

   • Highlight important parts
   • Add arrows or circles
   • Include brief explanations

3. Protect privacy:

   • Redact personal information
   • Hide account names
   • Remove sensitive data

4. Save and organize:

   • Use descriptive filenames
   • Keep multiple screenshots if needed
   • Note timestamp

Reporting Process

For Malicious Add-ons

Steps

1. Uninstall immediately

   • Settings → Add-ons → Uninstall

2. Document the issue

   • Collect information (see above)
   • Take screenshots

3. Report to community

   • Post on r/StremioAddons
   • Include detailed warning
   • Help others avoid it

4. Report to Stremio (if in official catalog)

   • Contact support
   • Provide evidence
   • Request removal

5. Report to GitHub (if applicable)

   • Open issue on repository
   • Detail the security concern
   • Warn other users

6. Change passwords

   • If add-on requested credentials
   • Update Stremio password
   • Change any related accounts

For Phishing/Scams

Steps

1. Do not engage

   • Don’t click links
   • Don’t provide information
   • Don’t send money

2. Collect evidence

   • Screenshots of messages
   • URLs or contact information
   • Claims being made

3. Report to Stremio

   • Send to official support
   • Detail the impersonation

4. Warn the community

   • Post on Reddit
   • Share on Discord
   • Help others avoid it

5. Report to platform

   • Report phishing emails to your email provider
   • Report websites to Google Safe Browsing
   • Report social media accounts to the platform

For App/Service Issues

Steps

1. Verify it’s actually a problem

   • Check if others experience it
   • Test on different devices
   • Clear cache and retry

2. Search existing reports

   • Check Reddit
   • Search GitHub issues
   • Look in Discord

3. Create detailed report

   • Use official support or GitHub
   • Include all relevant information
   • Be clear and concise

4. Follow up

   • Check for responses
   • Provide additional info if requested
   • Update if issue resolves

What Happens After Reporting

Expected Outcomes

Community Reports:

• Immediate discussion and warnings
• Others confirm or deny issue
• Workarounds may be shared
• Awareness spreads quickly

Official Reports:

• Support team reviews
• Investigation if needed
• Response within 24-48 hours (usually)
• Action taken if warranted

Developer Reports:

• Reviewed by maintainer
• Fixed in next update (if confirmed)
• Timeline varies by developer
• May request more information

Follow-up Actions

Steps

1. Monitor responses

   • Check for updates
   • Answer follow-up questions
   • Provide additional evidence

2. Update the community

   • Share resolution
   • Thank those who helped
   • Document solution for others

3. Verify fixes

   • Test updates when available
   • Confirm issue is resolved
   • Report if problem persists

Protecting Yourself While Reporting

Privacy Considerations

When reporting issues:

✅ Do:

• Redact personal information
• Use throwaway accounts if needed (for sensitive reports)
• Remove identifying details from screenshots
• Be cautious with network logs

❌ Don’t:

• Share your Stremio password
• Expose API keys or tokens
• Reveal your full email address publicly
• Include payment information

Legal Considerations

⚠️ Warning

If you discover a serious security vulnerability, practice responsible disclosure:

1. Report privately to Stremio first
2. Give them time to fix (typically 90 days)
3. Don’t publicly disclose details until fixed
4. Coordinate public disclosure if appropriate

Reporting Checklist

Before submitting a report, verify:

☑️ Issue Details:

• Clear description of the problem
• Steps to reproduce
• Evidence collected (screenshots, etc.)
• Impact assessment

☑️ Context Information:

• Device and OS version
• Stremio version
• Add-on names and versions
• Timeline of events

☑️ Privacy:

• Personal information redacted
• No passwords or keys included
• Screenshots properly sanitized

☑️ Location:

• Appropriate channel selected
• Previous reports searched
• Severity matches urgency

Quick Reference: Where to Report What

Issue Type	Primary Channel	Secondary Channel
Security vulnerability	Stremio Support	Private email
Malicious add-on	r/StremioAddons	Stremio Support
Add-on bug	GitHub Issues	r/StremioAddons
Scam/Phishing	Stremio Support	r/StremioAddons
Account issue	Stremio Support	-
App bug	GitHub Issues	Stremio Support
Feature request	r/StremioAddons	GitHub Discussions
General help	r/StremioAddons	Discord

Related Resources

• Privacy Basics - Understanding Stremio privacy
• Account Security - Secure your account
• Avoiding Suspicious Add-ons - Identify threats
• How to Evaluate Add-on Trust - Verify add-ons

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Sources:

• Stremio Help Center
• r/StremioAddons Community
• Google Safe Browsing Report
• Viren’s Stremio Guide